Customer Testimonials
Nikki S. was great to work with. Started our commuter car quest several months ago and just recently popped in and found one! Unexpected but she took the time to greet us, answer our questions, take a test drive and make a deal. Happy to have our new to us 300 GLC. Will keep her and this dealership in mind when upgrading any of our other vehicles. Will hope that service won't kill us. 🙂
Great customer service, I would highly recommend them.
Lyle Pearson's is a class act dealership! We bought a car a week ago from Taylor at Lyle Pearson's auto sales. Taylor went the extra mile to find me a very specific car I was looking for. He also made certain I had ALL available information I needed about the car, to know exactly what I was buying, every detail covered. After the sale closed he made certain the car was totally prepared, expertly detailed and ready for a quick and easy delivery.
I would recommend anyone looking for a specific car (or any car really), talk to ... Read More Google - Nov 10, 2024
We unexpectedly purchased our new GLE from Nikki yesterday. Nikki went to bat for us and valued our trade at a great deal, and wrapped up everything within 2 hours of being at the dealership- INSANELY QUICK! She answered all the questions we had. We are super happy with our new car and our experience. Will definitely be returning customers. Thank you!
I bought a used Toyota from Aiden at the Benz location. After I test drove it I went home to discuss with my wife. No pressure from Aiden at all. Let me take the car home to show my wife and didn’t pressure me to buy it. Negotiated over the phone and once terms were agreed I was in and out of his office in about 30 minutes. No hidden tricks or fees. Very straightforward and professional. Fast forward a week-the car battery dies and will not hold a charge. I bought the car as is but thought maybe Lyle ... Read More Google - Oct 26, 2024
Our salesman Caleb was extremely helpful with finding me the perfect used car. I was very impressed with his customer service and knowledge on all of the vehicles. Would highly recommend him.
Couldn't be happier! We faced a major service issue on our aging Range Rover and this team came through with empathy, creativity and passion to help transition us into a new Acura. Everyone from the service team, to our Salesman Sebastien and even the General Manager Travis worked together to help find the optimal solution. I value people who care and make the process as efficient as possible to reduce stress in today's hectic lifestyle. This team earned a customer for life.
Great experience. Delivered on everything promised
Jeff Woody has been very helpful and knowledgeable with the questions I had since purchasing my Mercedes last year. With all the new bells and whistles there’s a lot to know about it. Thanks Jeff! Keep up the good work!
I recently purchased a vehicle from Caleb Moss at Lyle Pearson Volvo Cars, and my experience was as good as it gets! Caleb was genuine, honest, and patient with me through the entire process. It was clear that he was knowledgeable, but also cared about making my experience good, and helping me in every way he could. I would highly recommend purchasing a car from Caleb.
John, in the wholesale parts department is excellent and helps my workshop be able to keep cars on the road. He embodys the spirit of what Lyle Pearson should mean to community with his friendly and go getter attitude.
I bought a brand new Volvo XC60 from Caleb Moss. It was clearly the best new car buying experience ever! Caleb is very knowledgeable and professional. His follow up and attention to detail were perfect and he was helpful without being pushy. If you are in the market for a new car, I would highly recommend Caleb and Lyle Pearson. Well done Caleb!!!
Went to Lyle Pearsons to look at an S550 they had listed, took a drive, the rest was history:). The car is great! However my review is really about Mark Dosher, he walked us through such a seamless process. It felt like we were out just having a coffee, it was that relaxed and easy. Less than zero pressure, yet full of knowledge and quick to answer any questions we had. We had to bring the car back for a ceramic wrap we purchased and Mark and Tyler have been in touch each step of the way. Mark has a ... Read More Google - Apr 17, 2024
Richard is very knowledgeable and easy going. No pressure...just the right car. Will go back again
Richard Newman, my sales consultant, was fantastic! Communication is key to me and Richard's prompt response to any questions I had was greatly appreciated. I am from out of state however, because of Richard's professionalism, expertise, and communication skills, I had absolutely no issues booking a flight to Boise to close this deal. When I arrived, EVERYONE at Lyle Pearson Auto Group welcomed me with a smile and hello. This was an amazing car buying experience and I would like to thank Richard and the Lyle Pearson Auto Group for everything to make this happen! Oh, and the ... Read More Google - Apr 2, 2024
I had the pleasure of working with Jeanette this past Saturday and Mark the sales manager. I called wanting to purchase a car I had my eyes set on and due to a couple of hiccups on my part (put the wrong name on the cashiers check) they had to jump through a couple of hoops but they were absolutely incredible. Even though I created a slight hassle and I live in texas purchasing from a Boise dealer they made me feel like I was the only person the entire dealership was dealing with which I know isn't true. ... Read More Google - Apr 1, 2024
The best car purchasing experience I've ever had, period. I called Italo about a corolla cross. A few hours later I showed up, he had the car ready, and off we went. Italo didn't have any sales gimmicks, he was honest, open, and transparent in all aspects of the sale. Great guy!
Justin, one of the sales manager, went above and beyond to accommodate with my down payment.
Then you get to the financing department, the room that can make your knees shake. Johan was an energetic personality who not only made the entire process seamless and less ... Read More Google - Mar 22, 2024
Five Stars for Ted Cook and Scotty McBean! After I encountered a frustrating experience with an online vehicle vendor, they helped me with the purchase of my Rover. Their care and concern was above and beyond (yes, pun intended as it was a Land Rover purchase) and their professionalism and honesty restored my faith in the car buying process. It pays to buy locally! Ted and Scotty saw to it that all of my questions were answered and that I was 100% sure of the (used) car before signing. They were always available and thanks to them I am now driving ... Read More Google - Mar 8, 2024
I have bought two cars at this dealership and they are honestly the best. No tricks, no haggling, very upfront and honest. Mike Hazel is caring and he doesn’t stop after you leave the lot. Thank you!!
They even took time out of their holiday party to send me a personal phone number if i needed help! This is a great service center!
I had an outstanding experience at Lyle Pearson, particularly with Jason Bernier. Purchasing my Range Rover in May 2022 was a seamless process, thanks to Jason's expertise and professionalism. The exceptional service didn't end there—every time I've called for assistance, the service team at Lyle Pearson has gone above and beyond to take care of my needs. Their commitment to customer satisfaction is truly commendable. I highly recommend Lyle Pearson, and I'm grateful for the consistently exceptional service provided by Jason and the entire service team.
Had an amazing experience at Mercedes Benz (Lyle Pearson Auto Group) Marlon, Mark, and Eddie were top notch and took first class care of me! They listened to my must have requests, price range, and much more! Would 100% recommend going here. They have incredible product knowledge and truly want the best for their clients. I can’t say how thankful I am for my incredible experience.
Justin and the service team are the best!!!
6 months ago I found myself looking for a new car quickly, I was just starting a new job position and had a limited time to decide. I literally went to almost every car dealership in the Treasure Valley, I wanted used, under bluebook, low miles, clean. Due to our economic rise and the pricing of vehicles, which in my oppinion is borderline criminal, I had pretty lofty expectations. I went to Lyle Pearson on a whim on a Sunday and saw a VW beetle in amazing shape in their lot. The next day I went into the dealership, I bought ... Read More Google - Oct 19, 2023
A completely positive used car-buying experience. Salesperson Richard N. and finance officer Frasier were honest, professional and responsive, and the car was in excellent condition. I will definitely buy here again!
I have bought two mercedes here over the last 10 years and they both were pleasant experiences, the staff is pretty great about making sure you get what you want and ensuring you feel comfortable and appreciated. Marlon helped me with my current car and he's great, I would happily buy another car from him without hesitation. He really went out of his way to ensure I was able to test drive the car which was incredibly helpful and allowed me to appreciate it! He is also very knowledgable about different aspects of different vehicles and is eager to help; ... Read More Google - Jun 16, 2023
I had a great experience working to not only purchase my vehicle through Richard Newman at Lyle Pearson's but to have it shipped across country to the East coast. This was my first experience purchasing a car so far away and pretty much sight-unseen. Richard was very attentive to my concerns and responded to my numerous texts and phone calls with patience and preparedness (and on many occasions, I had forgotten that he is in a different time zone but he still answered). He even sent a personal video pointing out the many details of the car which helps ... Read More Google - Apr 29, 2023
Recently purchased a car from Ted Cook from out of state. Ted is the best I’ve ever dealt with. This was the easiest process I’ve ever had buying a car. Ted is just honest and kind.
Sebastian and the staff at Lyle Pearson were amazing. I ordered a new Acura over the phone. It was simple and so easy! Sebastian kept me updated throughout the entire process. In the past I have been in a dealership for over 3 hours when purchasing a vehicle. This process was quick, to the point and actually a fun experience. The staff was extremely kind and seemed excited for me. I would 100% but another car from Sebastian at LYLE PEARSON ACURA!
I had originally posted a negative post on the service department of Lyle Pearson due to recent work I had done. After speaking on the phone with the GM and understanding their side of things I was hasty in my post. I appreciated them reaching out and giving me information I didn't have and now understand. I'm satisfied with their explanation and this matter is resolved.
Eddie went out of his way, to handle my concern with some misunderstandings.
This will be the second Range Rover we have purchased from Lyle Person Land Rover. The whole team was amazing from signing papers to Andy in the detail department! Our salesman Jason Bernier always went beyond our expectations. From beginning to end he made the whole process seamless. We will definitely be back for our next vehicle! Thanks again, Jason 😊
Wonderful experience. Customer service and repairs are top notch. They were booked out a few weeks. We were going to be stranded and staying in a hotel with our cat and dog while we waited for them to find time to fix our sprinter. They fit us in the day we showed up and saved us so much stress and money.
Had a very complicated electrical situation after an accident and they were GREAT
Ask for Marlon. He is very straightforward and supportive. We had a minor pricing issue, and he handled it smoothly with integrity, preserving the positive nature of the experience by immediately choosing to "do the right thing." I generally dread the whole car buying experience, but he restored my faith in the process. Would not hesitate to shop at Porsche Boise again.
Purchased 2 Chevy Colorados for my older kids. Great prices. Fantastic sales experience.
Working with Shaun Ferguson was by far the best car buying experience I've ever had. When I told my friend about a beautiful pre-owned Lexus I saw on their website, he called Shaun to set up a meeting and within an hour I was test driving it!
From the start, Shaun was super friendly and treated me as a valued client - even though I wasn't buying a super luxury vehicle which is his specialty. And, I felt I received a fair amount for my trade in.
I was also in the middle of refinancing my house so ... Read More Google - Oct 19, 2021
Recently purchased a used SUV from Lyle Pearson Mercedes dealership and my salesmen was Marlon V. He was very helpful throughout the entire process and I was driving my car home within two hours of arriving. I’m very thankful for this car buying experience, simple and easy.
Absolutely the best experience buying my first Porche. I worked with Marlon, and he was very helpful and knowledgeable. He made this process very easy for me. I highly recommend working with Marlon to purchase the car of your dreams.
I have to give these guys fives stars. I rarely give a five star rating, but these guys really came through. We are on the road in the sprinter rv, Jackson and the mechanics where able to replace SCR and NOX sensors under warranty. Squeezed us in line and done in two days. Really surprised me!! Thanks again you deserve 6 stars.
I absolutely love this dealership, Richard and Sebastian was nothing but helpful when it came to helping me get a new car. I appreciate all you guys do
Buying a car is always so stressful and can be a pain, but working with Mike at Lyle Pearson was such a breezy, fun experience. He was very personable and even checked up on us afterwards to make sure the car was running smooth. We loved working with him, Mike was super awesome!!
Buying a vehicle at a dealership for me, ranks worse than a root canal. Just the stress level of dealing with people pulling tricks is enough to make me cringe. I have purchased Three Brand New Ram/Jeep/Dodge products and Two F150's in the last Six years. I have also attempted to deal with some GM products but again, dealer tactics get in the way of a sale every time.
This year, I decided to treat my self to a used Porsche, apprehensive as I was to walk into Lyle Pearson, even with my own financing setup ahead ... Read More Google - Feb 13, 2021
Great people here. Very helpful.
My husband and I have purchased two vehicles from Lyle Pearson. Excellent customer service with no pressure to buy. We loved how professional and honest everyone was. Mike Hazel is the BEST to work with. He keeps in contact with you to ensure you are happy with your purchase. He will even call you on your birthday! Whenever we are looking for a car, we go to Lyle Pearson first.
I had a wonderful experience with Lyle Pearson. We live in Bend, OR and found our dream car, a CPO 2017 Volvo XC90 with the only available options we wanted in a car- anywhere in the states. I contacted Ted and he was very easy to work with. Most of all, he is somebody I felt I could trust for a long distance transaction. The vehicle was already priced well, so I felt it unnecessary to deal back and forth and he was fair with his final offer.
My wife and I arrived just past closing (didn’t consider the time ... Read More Google - Dec 14, 2020
We bought our second car from Mike Hazel and Lyle Pearson. Service is fabulous by everyone at the dealership. We went back to Mike because his customer service is incredible. He does everything he can to make your experience the best. Thanks Mike!!
Great experience! Richard was so helpful and took the time we needed to get to know our new RDX
I bought a 98 s70 Volvo that was one of their company cars. Lyles daughter drove it for awhile
We have usually had some bad experiences with dealerships in the past. We found a car online that we were very interested in, but a little weary to go check out because it was at a dealership. We worked with Mark Seitz and it was an awesome experience! No pressure at all! He listened and we definitely felt heard. We did end up purchasing the vehicle we went in there for. Overall it was a great experience and we would go do it again anytime!
I want to express my sincere gratitude to Tony, the service manager for his professionalism and dedication to details when servicing my vehicle. My car is very important to me and Tony makes sure that everything is done with care.
The sales staff (Richard) was amazing. No pressure, very friendly, knowledgeable, and transparent. Everyone was great. That was THE best car buying experience I have ever had. We purchased a used Honda Pilot and got one in exquisite shape, low miles, low price, low/affordable monthly payment, and got a 5 year car warranty and gap insurance. I have only high praise for them.
I had a great experience at Lyle Pearson Mercedes-Benz. Marlon V. had wonderful customer service and was quite personable. I had specific means to purchase the vehicle and everyone involved was flexible and accomodating. You can count on Marlon to care of you. Go in with a plan and see what they can do! Very customer oriented.
Last night we went to view a car we happened to see online. Mike came to our aid, and provided us exceptional customer service, catered our family of 5, remembered all our names, and helped our family 110% after we all fell in love with that vehicle. Mike made us all feel comfortable through the entire process and even felt like part of the family by the time we drove the car off the lot. Thanks times 1000 again, Mike Hazel! We appreciate you and such a great experience you gave us!
Mark Seitz and the dealership is great. Danica in parts goes the extra mile for you. This is not your average dealership
Great Dealer ship and Mark Seitz was great to work with. Checks on your satisfaction with the sale and always says hello when visiting the Dealership
When I finally decided it was time to get a new car, I knew I would get another Acura. Mike Hazel @ Lyle Pearson Acura was professional, patient and helpful. I am so grateful & love my car.
The cars sell themselves but I had a great experience with Mike Hazel. I was looking to purchased a certified owned vehicle. They didn't have one at the time but I was contacted about a month later when they got one in. I was able to look at it before it was put on the lot for sale. I was impressed and purchased it. He was very personable and still says hi when I bring the RDX in for maintenance (also very good).
I would like to comment on the excellent customer service my husband and I received from Lyle Pearson, in particular Mike Hazel. Not expecting to have to purchase a car at this time, we were not in the market for an expensive vehicle. Even though it was freezing outside Mike came out to help us with a bright smile and a warm handshake. He treated us as though we had a million dollars to spend. He took the time to find me a beautiful car in great condition at a price better than I expected. In a time when business ... Read More Google - Feb 18, 2020
I would definitely recommend Lyle Pearson. We worked with Dalton Bowman to buy a car that was just right for our family. He asked us what our needs and wants were to help us find the car that was right for us. I had an idea of what car I wanted but in the end he was able to find us a completely different car that gave us way more features and was still in our budget. He was super friendly, respectful of our time, incredibly knowledge not only about their inventory but cars in general, and never pressured us. ... Read More Google - Feb 17, 2020
Great and friendly Parts Service! Tony in the Mercedes parts department provides top-notch customer service. Not a easy job finding the right parts but he sure does make it look easy. Always enjoy swinging by. I wouldn't go any where else.
Salesmen Mike Hazel has become my whole families go to guy. We have in total purchased 4 cars from him over the last 6 years. He goes the extra mile and has always been so patient. When were looking for cars to fit our needs we call him for advice. At the dealership he makes us feel welcome and takes the time to answer all our questions. Collectively I think we've owned every car out there and we all agree Acura has the best quality for your dollar and safety needs. Yes this review is legit and no I wasn't ... Read More Google - Feb 13, 2020
We purchased a car from Mike Hazel approximately 3 years ago. He is helpful, attentive and a person of great integrity! We have really enjoyed our dealings with Mike and highly recommend his service.
Travis and associates always take care of my vehicle. They are the best. Thank you. Update: I would really like to thank Mike Hazel. He stays in touch with me to make sure I'm still enjoying my RDX and always, always asks if there is anything he can do for us to enjoy our vehicle even more. We really appreciate that he takes the time to catch up with us. Thanks Mike and the other staff members there at Lyle Pearson.
I have been a confirmed Acura owner since I purchased my first new one in 1992. I moved to Idaho in 2004 and have purchased 2 new ones at Lyle Pearson from salesman Mike Hazel since moving here. Mike has the perfect personality for Lyle Pearson’s Acura. He is extremely knowledgeable , pleasant, customer service oriented and not pushy. He patiently explains what you need to know and answers any questions you may have (often many times over). He even calls and wishes you happy holidays. I mean, really, what salesman does that? Oh, and their service department and service reps are the ... Read More Google - Feb 11, 2020
Everyone at the Acura dealership is a pleasure to work with! I have been working with Mike Hazel for 6 years and have never had a better experience with a sales person. Mike knows how to help you find a vehicle that will not only meet your needs but that will put a smile on your face when you walk out to get into it. Mike has worked so hard to build trust and a relationship with me and my family that he is my absolute first choice whenever I am in the market for a new car. Ask for him ... Read More Google - Feb 11, 2020
I got a new Mercedes 6 months ago. I am so happy with my purchase. Mike Hazel made my experience so easy. He was with me from giving me the test drive to signing off. Buying a new car is very stressful, and Mike knew that. I will definitely be buying my next Benzo from Mike Hazel. And Lyle Pearson .
I highly recommend this place! Great people and easy to work with. Mike Hazel is a genuine person who helped us pick out our car! He really took the time to get to know us and help us get the best deal for our vehicle. If you’re looking for easy car buying, hit him up. They made car buying easy and hassle free. 10/10 recommend!
Bought my first used Land Rover at Lyle Pearson with the help of Richard from Acura. The entire buying process was so easy and enjoyable with him. I will be buying my next car from the same dealership if they keep up the amazing service! Everyone at the both Lyle Pearson Land Rover and Acura are super friendly and accomidating.
A few days later, I had a hard time setting up the InControl functions to remote start my car. Ted from Land Rover was so helpful and made the whole Land Rover experience really enjoyable. If anyone is looking to ... Read More Google - Feb 2, 2020
We had an easy headache free time buying a used vehicle here. Marlon was great to us as our salesman and everyone else we came in contact with was great as well. They seem to price everything fair and they have a great selection of new and used vehicles. I highly suggest that you check them out.
My husband and I had a great experience with them when we purchased our Subaru Outback. There was a chip on the hood that they took care of for us. When we test drove our car, the gentleman was very nice and informative, which we really appreciated. We would highly recommend!
Mark S was really great to work with at the Mercedes part of the auto mall; professional and ( definitely includes manager and finance) overall great experience! Thank you for being timely as well .. much appreciated.!!
They always take good care of me and my car. A class act.
Hands down the best shopping/buying experience we’ve had. Informed, professional and authentic from early shopping to post sale support. Can’t recommend highly enough.
Our salesman Dalton Bowman was awesome! Thanks to him we are able to surprise our oldest with a great used car for Christmas without breaking our bank this year. Thank you so much Dalton, I will absolutely recommend you to anyone looking for a vehicle, you made things fast, easy, and the right fit for us.
Great service, super nice people. Had an issue with my Sprinter Van's shifting. Been dealing with it trying to discover why for a few months. Finally able to demonstrate the mystery with a tech on a test drive. They figured it out, my van is running perfectly, great job. The complexity in new vehicles is so high it's super important to be able to communicate what the problem is so the techs can get it right. They listened, we got it narrowed down and they fixed it. Thanks LP team.
I purchased a used Mazda and it was my first time buying a car using an auto loan. Richard Nueman was extremely helpful, friendly, and knowledgeable through the entire purchasing experience. I needed the process to be prompt, as I was only in town a couple of days. Richard worked quickly to ensure I could purchase the car I needed. I would highly recommend Richard and the entire Lyle Pearson dealership team to prospective car buyers.
Marlon is truly an asset to Acura..I leased a new vehicle through him. The total experience was easy. Marlon went over and above to ensure I received the best service. I look forward to doing business with Marlin for many years. He is the best.
Mark was wonderful helping me figure out which car checked off all my must- haves, and I'm loving the GLA 250 I decided to go with. Lyle Pearson does a great job at making you feel as though they truly appreciate you. Will definitely continue to shop here.
Great place down to earth people and solid salesman ,management, and owner
My 20 year old car finally gave out and I needed a car quick. One of my least favorite things to do is car shopping however I had no choice at this point. I went to Lyle Pearson because my favorite salesman, Marlon Velasquez, works there. I purchased my last 4 vehicles from him in the span of 20 years and 3 different dealerships. I will only go through Marlon as he has never let me down. Marlon takes the time to listen to what type of vehicle I am looking for as well as the how much I want to spend. I have ... Read More Google - Oct 20, 2019
Ended up fixing my car and doing a diagnostic check for free, I was really in a bind and they helped me. I’m definitely doing business in the future 💪🏽
Awesome. They are the best.
In the service department I dropped my car off and had a small issue. When I left I felt a little put off, because I usually always have good luck here and they are great to work with. When the manager saw that I wasn't my usual Happy self he called me to find out what the problem was. ( within an hour of discovery) after speaking to me he acknowledged the problem and said he would work on that and asked me how I could feel totally confident with their team ! He and his team worked extremely hard to ... Read More Google - Sep 7, 2019
I am an out of state customer for the second time. Their sales team is terrific. Dalton Bowman was my sales consultant and did everything in his power to make the transaction easy and convenient. He personally delivered my car to my door and took my vehicle, which the dealership agreed to purchase, back to the dealership. It’s about an 8 hour drive each way and they offered this option to me. This is customer service at its finest. If you are looking for a Porsche or Mercedes please go to Lyle Pearson and see Dalton Bowman. They will take ... Read More Facebook - Aug 30, 2019